Sooner or later, any one who takes an organization behavior course at college, or attends a professional development program on supervision or interpersonal communication, is exposed to 1 flip chart or 1 PowerPoint slide titled "The Rules of Effective Feedback". If we are lucky, we may even to practice these skills in a short role play or two during the program

Yet giving effective feedback is one of the most essential skills for working effectively with others. Most of us never receive any substantial training in how to maximize the return from this skill. We never really get a chance to thoroughly develop our feedback skills. Yet we give feedback each day in our activities as managers, consultants, team workers and departmental peers.

This 1 day program concentrates on expanding each participant's feedback skills. It places feedback into a number of analytical contexts that allow us to adapt how we do it to the needs of the situation. It gives us the opportunity to practice giving feedback, so that we we beyond conceptual awareness of a list of rules, to actual abilities that we can use each day back on-the-job. It allows us to understand the differences between giving feedback in teamwork and in performance management situations.

1. Feedback Skills Self Inventory
2. The Role of Feedback in an Organization
3. Models Revel ant to Giving Effective Feedback
4. A Framework for Giving Feedback in a One-On-One Situation
5. A Framework for Giving Feedback in a Team Situation
6. Do's and Don't For Giving Feedback
7. Do's and Don't For Receiving Feedback
8. Developing Effective Feedback Skills
   
   
   • Being Aware of Content and Process
   • Managing the Time Line
   • Using "I" Statements
   • Being "Empathic"
   • Managing Your Own "Triggers"
   • Moving from Positions to Interests
   • Acknowledging the Roles that are Active in Feedback Conversations
   • Balancing Who Says Most with Constructiveness and After the Conversation Results
   • Pausing, and Choosing What To Do Next

The program includes several case histories and role plays. The facilitators dialogue with the sponsoring organization before the program to ensure that the content of these is representative of the typical dynamics that occur in the organization.